Appointment and booking automation
An automated booking should coordinate availability, customer details, confirmations and exceptions without losing the option of human intervention.
The flow of an appointment
The system receives the request, checks rules and availability, suggests options, records the booking and sends confirmations or reminders.
Connected channels
WhatsApp, forms, email and calendars can all feed the same workflow to prevent double bookings and disconnected conversations.
When to escalate
Complex changes, late cancellations or special requests should be routed to the team with enough context to resolve them quickly.
Wondering which process makes the most sense to automate?
We analyse your operation, the tools you already use and the friction points before proposing a solution.
Talk to Synthex