WhatsApp Business automation
WhatsApp can be an operational channel as well as a conversation channel: every message can trigger a classification, a task or an update in the right system.
WhatsApp connected to the business
A useful integration captures the context of the message, identifies the intent and routes it to the CRM, the calendar or the responsible team without any copy and paste.
Common automations
Typical uses include initial lead qualification, confirmations, reminders, request follow-up and handoff to a person whenever it is needed.
Control and consent
The solution must respect the rules of the channel, access permissions, privacy and the possibility of escalating the conversation to a member of the team.
Wondering which process makes the most sense to automate?
We analyse your operation, the tools you already use and the friction points before proposing a solution.
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